Refund Policy

Service Provider Information

Gemini 2.5 Flash Image Platform is operated by TAO NIE, providing AI-powered image generation and editing services using Google's state-of-the-art Gemini 2.5 Flash Image model.

Refund Terms

1. We offer a 14-day money-back guarantee for all our paid AI image generation services.
2. Refund requests must be submitted within 14 days of the purchase date.
3. To request a refund, please contact our support team at support@geminiflashimage.live.
4. Refunds are available for subscription fees and credit packages.

Refund Process

1. Submit your refund request with your order details and account information.
2. Our team will review your request within 2 business days.
3. If approved, the refund will be processed through your original payment method.
4. Refunds may take 5-10 business days to appear in your account depending on your payment provider.

Refund Eligibility

You are eligible for a full refund if:

• Your refund request is submitted within 14 days of purchase
• You experience technical issues that prevent normal image generation
• The service fails to meet the advertised Gemini 2.5 Flash Image capabilities
• You are not satisfied with the AI image generation quality
• Character consistency or multimodal features do not function as described

Refund Limitations

Refunds may be denied if:

1. The 14-day refund period has expired
2. The generation service has been substantially used beyond the trial allocation
3. Terms of service or Google's responsible AI principles have been violated
4. The purchase was made fraudulently
5. Account suspension was due to policy violations
6. Large numbers of images have already been generated using Gemini 2.5 Flash Image

Partial Refunds

In some cases, we may offer partial refunds for:

• Unused credits or generation quotas (prorated)
• Technical downtime that significantly impacts Gemini 2.5 Flash Image service delivery
• Service interruptions beyond our control
• Specific feature limitations (character consistency, multimodal understanding)

Subscription Cancellations

• You may cancel your subscription at any time through your account dashboard
• Cancelled subscriptions remain active until the end of the current billing period
• No refunds are provided for partial billing periods unless covered by our refund policy
• All generated images will be retained for 30 days after subscription cancellation

Data and Service Access

Upon successful refund processing:

• Your account will be deactivated
• All AI image generation services powered by Gemini 2.5 Flash Image will be discontinued
• Generated images may be retained for a limited period as per our privacy policy
• You will lose access to all premium features including character consistency, multimodal inputs, and high-resolution downloads

Contact Us

For any questions about our refund policy or to request a refund, please contact: support@geminiflashimage.live

Please include your account email, order number, and reason for the refund request.

Last updated: January 2025